Frequently asked questions

Where do you source your teas?

We source our teas direct from tea estates all over the world. In addition to this, we also work with trusted partners who share our values.

How soon do you despatch?

We aim to despatch within 1-2 working days. There are slight delays during busy periods like Christmas.

Are your teas fairtrade?

Yes! All of our teas are ethically sourced and follow a fairtrade agreement.

I changed my mind after ordering, what should I do?

As long as your order has not been dispatched we ae happy to exchange/refund you in full. Just contact us via the website form or at

How do I return an item?

Firstly you should contact us via the website form or by email at to tell us what the issue is and why you would like a return. We will further advise on the procedure.

Can I visit Jaitea?

At the moment we do not have retail premises. You can find our products in various stockists in UK and Europe, please contact us for further information on this.

Is there any plastic in your tea pyramids?

Jaitea is proud to be a platic-free company. Our tea pyramids are made from corn fibre which is fully compostable. Our inner tea liners are also made from NatureFlex which is a wood pulp that is also compostable.

There is an issue with my order, what should I do?

If there is any issue with your order please contact us directly so that we can assist you further.

Can you personalise my order?

We are able to offer this service. Please contact us for more informatiom.


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JAITEA is a trading name of DE KOTWARA LIMITED.

Registered in England. Registration number:  12416499.

Registered office address: 71-75 Shelton Street, London WC2H 9JQ

©2020 JAITEA